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In today's fiercely competitive retail landscape, delivering exceptional customer experiences is not just a nice-to-have – it’s a necessity. For merchants, success hinges on more than just the products sold; it depends on setting clear expectations, consistently meeting them, and earning customer trust through transparency and a hassle-free experience. Modern shoppers demand the flexibility to buy and return products whenever and wherever they choose. This is where the Order Management System (OMS) Shopware extension from Planet comes in. Engineered to exceed these demands, it simplifies your customer experience.
Turning retail store networks into strategic assets with Planet's OMS
Planet OMS extension is a game-changing tool that empowers merchants to streamline sales processes by making all stock available across all channels, 24/7.
Unified stock: Aggregates inventory from all sources, including warehouses, physical stores, and drop-shippers, to maximize product availability and increase conversion rates.
Click and collect: Uses stores as pickup points, offering customers the convenience of picking up their purchases as quickly as an hour after ordering, without the hassle of tracking shipments.
Reserve and collect: Allows customers to book items online and collect and pay for them in-store.
Last mile: Leverages store inventories to facilitate rapid delivery for online purchases, enhancing convenience.
In-store fulfillment tool: Facilitates order picking and packing for ship-from-store, Click and Collect, and e-booking, reducing order cancellations and optimizing store associate efficiency.
Endless aisle application: Improves the in-store experience by allowing customers to order out-of-stock items, turning every store visit into a potential sale.
Key benefits of Planet’s OMS extension for Shopware
The OMS Shopware extension significantly reduces the cost and time required to integrate an Order Management System (OMS).
This extension offers pre-connected data flows, including product catalogue synchronization between Shopware and Planet OMS. It also features automatic import of Shopware orders into Planet OMS, streamlining the order management process and enabling real-time order tracking on Shopware through Planet OMS.
Additionally, the extension includes pre-integrated "Available to Promise" functionality, which provides accurate availability and lead-times for each delivery method on the product detail page, cart, and checkout. This enhances your customer experience by offering precise product availability and delivery information.
The activation of omnichannel services with Shopware is another key benefit. This includes unified stock management, allowing efficient inventory management across multiple channels. The Click and Collect feature enables customers to order online and pick up their items in-store, while the Reserve and Collect feature allows customers to reserve products online and collect them at their convenience.
Finally, the Planet Unified Commerce extension is compatible with Shopware 6, making it a versatile and modern solution for today's ecommerce needs.
Ready to get started?
Visit the Shopware store to download the Shopware OMS extension from Planet. If you need assistance getting started, our team of specialists is available to help.
